Privacy Policy

YELO LLC (hereinafter referred to as the “Company”) hereby establishes this Privacy Policy (hereinafter referred to as this “Policy”) concerning the handling and protection of personal information and other user information (hereinafter collectively referred to as “User Information”) obtained in connection with the use of the Company’s applications, various event-related applications, media sites, and related services (hereinafter collectively referred to as the “Services”). All users (hereinafter referred to as “Users”) who use the Services are deemed to have agreed to this Policy.

1. Scope of Application
   This Policy applies to all User Information acquired and managed by the Company in providing the Services.

2. Types of User Information Acquired and Methods of Acquisition
   (1) In providing the Services, the Company may acquire the following types of User Information:

   • Email addresses and other contact information (including account information)

   • Usage history of the Services (in-app activity logs, content viewing history, usage status, etc.)

   • Device information (operating system type, device identification ID, browser information, access date and time, IP address, cookies, log data, etc.)

   • Location information (only acquired if the User has consented to provide location information)

3. (2) User Information is obtained through lawful means during the Users’ use of the Services. Such means include, but are not limited to, information entered or transmitted by the User, cookies, access analysis tools, event participation forms, and survey responses.

4. Purposes of Use
   The Company uses the acquired User Information for the following purposes:

   • To provide and operate the Services

   • To improve and enhance the quality of the Services and to consider new functions and services

   • To respond to inquiries from Users and provide support

   • To analyze usage status and preferences, and to create statistical data

   • To send newsletters, campaign information, event announcements, etc. (only if the User has consented to receive such information)

   • To exercise rights and fulfill obligations in accordance with laws and regulations or this Policy

   • For other purposes incidental to the above

5. Provision to Third Parties
   In principle, the Company will not provide User Information to third parties without the User’s consent. However, the Company may provide User Information to third parties in the following cases:

   • When required by law

   • When necessary for the protection of human life, body, or property, and it is difficult to obtain the User’s consent

   • When cooperation with government agencies or local public entities is necessary for the performance of legally prescribed duties

   • When providing statistical data and other information processed so as not to identify individuals

6. Outsourcing of Operations
   To the extent necessary to achieve the purposes of use, the Company may outsource the handling of acquired User Information to external parties. In such cases, the Company will enter into appropriate agreements and exercise proper supervision over these parties to ensure that User Information is properly managed and protected.

7. Management and Security of Personal Information
   The Company endeavors to keep User Information accurate and up-to-date and implements appropriate technical and organizational measures to prevent unauthorized access, loss, destruction, alteration, and leakage of User Information.

8. Voluntary Nature of Information Provision by Users
   Provision of personal information to the Company is voluntary. However, if the required information is not provided, some parts of the Services may not be available.

9. Use by Minors
   If a minor uses the Services, the consent of a parent or legal guardian is required. The Company will also handle the personal information of minors appropriately in accordance with this Policy.

10. Access from Outside Japan
    The Company’s operations are based in Japan, and the Services are provided in accordance with Japanese laws and regulations. Users accessing the Services from outside Japan are deemed to have consented that User Information will be handled in accordance with Japanese law.

11. Use of Cookies and Similar Technologies
    The Company may use cookies or similar technologies in the Services. These are used to improve user experience and analyze usage. Users may refuse cookies through their browser settings. However, doing so may result in certain functions of the Services being unavailable.

12. Disclosure, Correction, and Suspension of Personal Information
    In accordance with the Personal Information Protection Act and other applicable laws, Users may request the disclosure, correction, suspension of use, or deletion of their personal information held by the Company. For details on procedures, please contact us using the contact information below.

13. Changes to the Privacy Policy
    The Company may revise this Policy in response to changes in laws or the content of the Services. If any significant changes are made, the Company will notify Users via announcements on the Company’s website or other appropriate means. If a User uses the Services after the revisions take effect, the User is deemed to have agreed to the revised Policy.

14. Contact Information
    For any questions or requests regarding this Policy, the Company’s handling of User Information, disclosure requests, or other inquiries, please contact us through the following form:
    Contact Form: https://www.yelo.tokyo/contact

Effective Date: December 1, 2024